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MICROSOFT HELP CENTER PHONE NUMBER UPDATE

Location id – The location ID for your emergency address.Note that this field applies to select countries only.

MICROSOFT HELP CENTER PHONE NUMBER UPDATE

Address Update – Update emergency calling address.

Microsoft cannot process a port request without an LOA.

Letter of authorization (LOA) – Attach a signed and filled out LOA here.

Upload a CSV file with the list of phone numbers.

List of porting numbers – The list of phone numbers that you would like to port to Microsoft.

Please note that this is not a guaranteed porting date, since the current number owner has to approve our port request first.

Requested porting date/time* – The date and time on which you want the numbers to port to Microsoft.Name your port order – Provide an easy-to-remember name for your port request.Port in – Port existing phone numbers from your current service provider to Microsoft.Do you want to publish your company information with the phone numbers? Directory listing – This is specific to certain countries only.Office address – This is specific to certain countries only.City – The city within the state/province for which you want phone numbers.State/Province – The state/province within your country/region for which you want phone numbers.Quantity of phone numbers required – The count of phone numbers that you want to purchase.Tried to get phone numbers from the Teams Admin Center Portal – Have you tried purchasing these phone numbers from the Microsoft Teams Admin Center portal, where you can self-serve?.Number Type – Select the type for your numbers.New TN Acquisition – Purchase new phone numbers from Microsoft.List of phone numbers – The list of phone numbers whose type you want to change.If you are requesting this change for a future date, then you will need to ensure that the numbers are unassigned before your requested date and time. Checkbox – I understand that to be able to update the inventory type, my phone numbers need to be unassigned – Microsoft cannot process phone number type change requests unless the phone numbers within your tenant are not assigned.If you select Country = France, date = and time = 10am, then the request will be executed on at 10 a.m. Preferred Datetime* – The date and time on which you want the inventory type of your numbers to be changed.Convert to – Select to convert your numbers to user numbers or to service numbers.For more information about the types of phone numbers Microsoft supports, see Types of phone numbers. For example, you want to change your Microsoft subscriber numbers to service numbers. Inventory Type Change – Change the type of phone number(s).Upload a csv file with the list of phone numbers. List of phone numbers – The list of phone numbers that you want to move from the source tenant to the destination tenant.Requested Date time* – The date and time on which you want your numbers moved from the source tenant to the destination tenant.Destination tenant unique identifier – The tenant ID for the destination tenant.Destination tenant domain name – The tenant to which you want to move phone numbers to.Source tenant unique identifier – The tenant ID for the source tenant.Source tenant domain name – The tenant from which you want to move phone numbers to a different tenant.For example, you have two different tenants within Microsoft, and you want to move your phone numbers from one tenant to the other. Inter tenant port – Move phone numbers from one tenant to another.List of phone numbers – The list of phone numbers for which you want to set a custom calling name value.The name has a maximum limit of 15 characters.

Custom calling name to set (15 chars only) – The custom calling name that you want to set.This is applicable to United States phone numbers only. Custom Calling Name (US Only) – Set a custom calling name on your Microsoft phone numbers.One gotcha is that only tenant accounts can raise cases for that tenant, so partners will need a tenant account for each tenant to manage this for their customers, but that isn’t a super unusual requirement for managed service partners.

Particularly as you can view your organisation’s cases in one place “view my company cases”. Hopefully, this will make it easier to manage your PSTN cases with Microsoft. The portal is at but can also be reached via the Teams Admin center: Previously Microsoft dealt with Microsoft provided PSTN number porting and number provision issues via some specific email addresses (like and As of July 22, 2021, the email system has been retired and replaced with a new dedicated portal.